As a leading Dublin Hotel - Clontarf Castle Hotel has been previously awarded ‘50 Best Companies to Work for in Ireland’ as well as ‘Europe’s Top 100 Companies to Work for’, making this castle hotel committed to encouraging and supporting every member of our team.
We take pride in our highly motivated, skilled and award winning workforce.
Purpose of job: To work in conjunction with the Sales and Marketing Director, to increase revenue and maximise yield for rooms, conference and banqueting and food and beverage, ensuring budgeted sales, average room rates, occupancy in both rooms and catering are met at Clontarf Castle Hotel. To work with the Sales and Marketing Director, in promoting and marketing Clontarf Castle Hotel, on both a national and an international level, to raise the hotel profile, to retain and maintain existing business and develop new business, resulting in increased sales.
Responsible to: Sales and Marketing Director
Main Duties and Responsibilities:
- To contribute to and implement the annual Clontarf Castle Sales and Marketing plans for rooms, food and beverage and conference and banqueting so as to maximise revenue and profitability for the hotel.
- To plan, organise and executive a schedule of sales appointments to existing and new business customers within the corporate & conference market sector and any other potential clients.
- To achieve agreed face to face weekly sales targets. To achieve budgeted revenue, profitability and average room rates from the various rooms market segments, and to achieve budgeted revenue in conference, banqueting, food and beverage segments.
- To pro-actively manage allocated account portfolio and allocated geographical areas in accordance with departmental standards, to ensure existing customers are retained and new business identified, targeted and secured.
- Monitor and completion of corporate RFP’s
- To report to and liaise with the Sales and Marketing Director on a weekly basis on Sales and Marketing activities, market conditions, peak/trough periods at Clontarf Castle Hotel, yield plans for peak and trough periods, competitor activity and market feedback.
- To develop and nurture relationships with all current and new clients, in all markets sectors.
- To initiate sales drives, promotions, organise and complete mail shots etc., in conjunction with the Sales and Marketing Director and in line with the Sales and Marketing plans.
- To assist in the organization and running of group events, majestic club, corporate days, operator and agent evenings, familiarization trips, site inspections and other such client events etc
- To maximise all sales opportunities and ensure sales leads generated are actioned or referred according to departmental standards.
- To ensure a high level of customer care at all times.
- To communicate all company negotiated rates and contract terms to the relevant Reservations and Accounts Departments as authorized by the Sales & Marketing Director.
- To perform all necessary administration work, including follow up on sales enquiries, sales calls, research documentation, production of weekly and monthly reports, issuing contracts, responding to information requests, maintaining and updating files, database & completion of company trackers etc.
- To represent Clontarf Castle, where necessary, at trade exhibitions both nationally & overseas, consumer fairs, shopping centres, workshops etc, and to become involved in associations which may benefit hotel sales.
- To liaise closely with other departments in both hotel including Food and Beverage, Rooms Division and Conference and Banqueting.
- To entertain clients and carry out show arounds, familiarisation trips, and client entertainment as required in the hotel.
- To ensure appropriate billing, credit and contract arrangements are made, in line with hotel policy, for all quotes, bookings and contracts.
- To be aware of relevant competitor information and market changes and to recommend/initiate changes in our services as necessary.
- To complete project work as appropriate including organisation of client events, appointment setting for sales trips, sales call blitz’s, research projects etc…
- To ensure our rates are not compromised unnecessarily, to ensure our standards are maintained.
- To be aware of all forthcoming events in the area, which may have sales opportunities and get involved at an early stage to ensure the Clontarf Castle are key benefactors of such events.
- To ensure comprehensive client histories are set up, maintained to the required standard, and used.
Candidate Profile:
• 2-3 years Previous experience as a Hotel Sales Manager/ Corporate Sales Manager in a 4-5* property which is well recognized for excellence, innovation and high standards
• Excellent organizational and presentation skills
• Highly motivated and highly motivating
• Excellent personality and high standards of customer care and process management
If you feel you would be suitable for the position listed above, please apply online with a covering letter and CV detailing your qualifications and experience and email to Mark Long: mlong@Clontarfcastle.ie
Reports to: C&B Events Manager
PRIMARY DUTIES AND RESPONSIBILITIES:
The successful candidate will possess excellent interpersonal skills and will enjoy all aspects of guest service. Flexibility will be required in this position.
Working closely with the Conference & Banqueting Events Manager and Conference & Banqueting Operations team, the successful candidate will be of a friendly nature, have excellent organisational and administration skills, very strong attention to detail and have the ability to work on their own initiative. They will be a dynamic individual and a natural communicator with the ability to work steadily in a busy environment.
Specific Duties:
- To ensure all telephone enquiries are handled to the correct standard at all times.
- To ensure conference and banqueting bookings are taken correctly and entered onto the sales and catering system.
- To manage the hotels wedding bookings and to ensure that guests experience an exceptionally high level of service from the start to the end of their event
- To issue the function sheets on a weekly basis by the specified time.
- To liaise with department managers for bookings of venues for internal training & meetings.
- To ensure that all provisional bookings are confirmed within the allocated period.
- To order the audio visual equipment for the conference and banqueting department as required
- To ensure that the conference and banqueting floral requirement are ordered as required.
- To ensure that the sales of food and beverage and accommodation are maximised at all times.
- To co-ordinate the bookings for all organised shows and events.
- To meet potential and existing clients and show them the hotel facilities.
- To ensure that all client business service requests are met.
- To compile the relevant pro-forma invoices to correspond with invoices from accounts.
- To communicate with the relevant departments with regard to updated information and special requests.
- To assist with the Reservations and Front Office departments if required.
Required:
Previous experience working as a Conference & Events Co-ordinator and the ability to work under pressure in a busy environment
Excellent customer service skills
Fluent English essential
Previous Opera experience would be an advantage.
Provided:
- Staff Meals
- Paid Holidays
- Free Car Parking
- Uniform
- Accredited Training
- Excellent Staff Discount Rates for our Hotel Group
- Excellent Package and Terms and Conditions
If you feel you would be suitable for the position listed above, please apply online with a covering letter and CV detailing your qualifications and experience and email to Mark Long: mlong@Clontarfcastle.ie
Reporting to: General Manager & Group HR Manager
Responsibilities:
The main purpose of the role mange the Human Resource function within the Hotel and be responsible for payroll, team development, office administration & EFQM.
- To manage in the Induction Training Process, ensuring that all team members are inducted at least one month after arrival to the hotel.
- To organise and assist with Safety Committee Meetings, keeping members updated with any local or national safety updates
- To assist in organising Diversity Committee meetings, ensuring that outcomes are organised and followed up
- To organise monthly Team Committee Meetings becoming part of the Team Committee, ensuring that feedback is acted upon immediately and helping to organise internal events.
- To assist & manage the overall training process with regard to documentation and facilitation.
- To facilitate and organise the Hotel Communications Meeting, organising the agenda, speakers, equipment and awards
- To input all data into the Human Resource computer system.
- To assist in the co-ordination of the Management Trainee Programme.
- To assist in supporting other areas in the Hotel as required.
- To attend meetings as required.
- To attend training as required.
- To monitor the Ireland's Best Programme/ EFQM, ensuring that dates have been scheduled and that each team member has been trained on Ireland's Best within one month of arrival to the hotel
An interest in training would be advantageous as the role includes completing various on site training courses.
This is an excellent opportunity for the ideal candidate to become part of a quality driven team.
The ideal candidate will have 2-3 years similar experience and CIPD qualified.
The successful candidate will find Clontarf Castle Hotel a very rewarding place to work, with scope for progression for the right people.
Company benefits include:
- Discount room rates in various hotels
- Uniforms provided
- Meals provided on duty
- Free car parking
- Discounts in several local retail outlets
- Discounted gym membership
- Health Care
- Career Progression
- Previous Experience Necessary.
Assistant Restaurant Manager
If you feel you would be suitable for the position listed above, please apply online with a covering letter and CV detailing your qualifications and experience and email to Mark Long: mlong@Clontarfcastle.ie
Reporting to: The Restaurant Manager
Responsibilities:
- Assist the Restaurant Manager to ensure smooth running of the Farenheit Grill.
- Supervise the activities of all Restaurant staff to ensure delivery of service excellence.
- Assist with the preparation of weekly rotas.
- Greet guest, escort them to the tables, provide and explain the menus.
- Ensure that all guests are greeted in a warm and courteous fashion and tended to in a professional manner by every team member.
- To always be familiar with product offering (i.e. the menu, specials and ingredients, beverages on offer, wine list, etc)
- Ensure that all Food and Beverage products are served efficiently and in accordance with the company standard of presentation.
- Ensure the restaurant is properly prepared and set-up prior to and after service.
- Carry out cash handling procedures in accordance with Company policy.
- To assist in setting budgets and control appropriate measures to ensure maximum profitability in all areas of resposibility.
- To maximise all sales opportunities and to promote a selling environment throughout the department ensuring that sales targets are met.
- To promote good team relations in the department ensuring fairness and consistency in all dealing with team members.
- Assist with Stock Control.
Experience/Education:
Previous restaurant supervisory/management experience within a similar property essential.
Must be self-motivated and focused on providing a consistently high standard of customer service.
Must be standards driven and detail-orientated
Must have the ability to multi-task in fast-paced environment
Must be flexible with regards to hours
Company benefits include:
- Discount room rates in various hotels
- Uniforms provided
- Meals provided on duty
- Free car parking
- Discounts in several local retail outlets
- Health Care
- Career Progression
- Previous Experience Necessary.
If you feel you would be suitable for the position listed above, please apply online with a covering letter and CV detailing your qualifications and experience and email to Mark Long: mlong@Clontarfcastle.ie