Recruitment

As a leading Dublin Hotel - Clontarf Castle Hotel has been awarded Deloitte Best Managed Company and EFQM Level 5, making this castle hotel committed to encouraging and supporting every member of our team.

We take pride in our highly motivated, skilled and award winning workforce.

 

Front Office Manager

Clontarf Castle Hotel now has an exciting opportunity for an experienced Front Office Manager to join our management team.

Reporting to the Deputy General Manager and General Manager the successful candidate will be responsible for managing the smooth and efficient running of the Front Desk, Concierge and Nights Department:

  • To ensure all guests queries are handled promptly and efficiently
  • To ensure all reception/concierge and night team members are able to carry out their duties to the standards as laid down in the standard of performance manuals.
  • To improve and maintain standards in your department and the hotel
  • To ensure all guest requests are met regarding room allocation i.e. VIP’s
  • To maximize in room revenue, occupancy percentage and rev par through efficient yield management in conjunction with the Reservations Manager
  • To ensure all staff are familiar with safe keeping, cash handling, credit policy of the hotel
  • To assist in the compilation and achievement of the rooms budget
  • To constantly liaise with the housekeeping department to ensure all guest requests are attended to
  • To ensure the Front Office department is fully aware of any hotel promotions, corporate promotions or special activities going on in the hotel/area
  • To recruit, train and develop the Front Office, Concierge and Nights Team
  • To lead and manage the team
  • To attend daily, weekly and monthly meetings as required
  • To ensure the health and safety of all guests and employees
  • Duty Management shifts

 

The Candidate

Previous experience as a Front Office Manager in a busy standard focused 4 or 5 * hotel

Excellent leader who effectively manages their team

A standards focus individual with high attention to detail

Knowledge of Opera is desirable but not essential

Must have permission to work in Ireland on a full time basis

 

Benefits

Uniform

Meals on Duty

Car parking

Development opportunities within Tifco Hotel Group

Discounts and benefits package 



Weddings Coordinator 

PRIMARY DUTIES AND RESPONSIBILITIES: 

Working closely with the Conference & Banqueting Events Manager and Conference & Banqueting Operations
team, the successful candidate will be of a friendly nature, have excellent organisational and administration skills, very strong attention to detail and have the ability to work on their own initiative. They will be a dynamic individual and a natural communicator
with the ability to work steadily in a busy environment. Previous experience as a Wedding Co-ordinator in a 4* hotel is essential. 

Required:

  • Previous Opera experience 
  • Previous Wedding Coordinating experience 
  • Ability to work well in a busy environment
  • Excellent customer service skills

Provided:

  •  Paid Holiday
  •  Staff Meals
  •  Free Car Parking
  •  Uniform
  •  Accredited Training 
  •  Excellent Staff Discount Rates for our Hotel Group
  •  Excellent Package and Terms and Conditions
 

Reservationist - Full Time - Permanent

PRIMARY DUTIES AND RESPONSIBILITIES: 

Working in conjunction with the Reservations Manager you will be responsible for ensuring rooms revenue is maximised for the hotel.
Handling reservations by telephone, email and online. 
Up-selling the hotel's food and beverage offerings, specials and hotel packages. 
The primary hours for this role is Monday to Friday - 9.00am to 5.30pm however flexibility is required.

 

The Candidate:

  • Previous experience in a busy reservations department of a 4 or 5 * hotel
  • Working knowledge of Opera 
  • Excellent attention to detail and time management 
  • Permission to work in Ireland on a full time basis

Benefits:

  • Meals on Duty
  • Uniform
  • Car Parking
  • Rooms and Food and Beverage Discounts with Tifco Hotel Group
  • Internal Promotion Opportunities 

Receptionist

Clontarf Castle Hotel are now looking to recruit a Receptionist on a variable Hours contract, up to 39 hours per week.

 PRIMARY DUTIES AND RESPONSIBILITIES:

  • To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
  • To anticipate guests' needs whenever possible and to enhance quality service and guest satisfaction.
  • To assist in achieving hotel and departmental goals in relation to mystery audits, customer comment index, etc.
  • To carry out all departmental tasks, duties and checklists as established in the Standard Operation and Performance Manuals.
  • To comply with all hotel policies; e.g. Cash Handling and Billing/Credit Policies.
  • To maintain good liaisons and communications with management and all other departments, particularly Accommodation.
  • To assist in actively and positively promoting sales within the department and maximise every sales opportunity.
  • Other duties as required.

EXPERIENCE/EDUCATION:

  • 2 years experience working at the Front Desk of a similar 4 or 5 star hotel
  • Opera experience essential
  • Excellent customer service skills
  • Strong communication, interpersonal and organisational skills
  • Fluent English essential.

WE CAN OFFER YOU:

  • Competitive Salary
  • Uniform
  • Free Meals on Duty
  • Free Car Parking
  • Discounted Room Rates in Various Hotels 
 

If you feel you would be suitable for the position listed above, please apply online with a covering letter and CV detailing your qualifications and experience and email to Nicola Lawless: nlawless@clontarfcastle.ie

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