Clontarf Castle Vacancies 


Chef de Partie (Full time and Variable)

Primary Duties and Responsibilities:

Under the general guidelines of the Executive Head and Executive Sous Chef, ensure the day-to-day operations are carried out in line with departmental and hotel standards in order to provide 100% quality service to guests at all times.

All duties must be carried out in accordance with statutory health & safety requirements.

Experience & Education:

  • Ability to work in a highly pressurised environment
  • Professional qualifications essential, e.g. HACCP.
  • Candidates should be able to demonstrate flair, creativity and skill in the Kitchen.
  • Excellent communication, interpersonal and organisational skills

We can offer you:

  • Uniform
  • Free Meals on Duty
  • Free Car Parking
  • Discounted Room Rates in Various Hotels
  • Discounted Gym Membership
  • Discounts in several local and national retail outlets
  • Career Opportunities a large company

If you feel you would be suitable for the position listed above, please apply online with a covering letter and CV detailing your qualifications and experience and email to Nicola Lawless: nlawless@tifcohotels.ie 


Night Porter - Part time

Job details:

  • The service of food and beverage to all guests during the night, to their bedrooms or in lobby areas
  • To make and prepare any food if required
  • To vacuum and clean all public areas e.g. reception and lobby
  • To thoroughly clean all toilets
  • To fully set up all meeting rooms to the standard laid down in the game plan manual
  • To assist with the checking in of guests
  • To answer any queries from guests
  • To carry guests luggage to and from bedrooms
  • To promote and sell Clontarf Castle facilities at all times
  • To make all early morning calls up until 7:30a.m
  • To order and deliver all guests newspapers
  • To supply additional items to guest bedrooms eg. Cots, irons etc
  • To man the reception desk in the absence of the night manager and to answer guest queries and telephone calls
  • To carry out three security check rounds during the night
  • To ensure all areas are locked up in the evening
  • To be fully conversant with the fire procedures for the whole hotel, assist in the fire evacuation as directed by the night manager
  • To be vigilant with regard to suspicious guests on the premises
  • To pick up room service order dockets
  • To ensure that fire exits, stairs and corridors are at all times kept free from obstructions
  • To carry out cleaning duties as requested by the night manager
  • A commitment to four star standards and attention to detail is required previous Porters experience is desirable
  • Excellent organisational/time management skills are required
  • Flexibility is required in this position
  • Must have permission to work in Ireland on a full time basis

The benefits package offered include:

  • Meals on duty
  • Car parking
  • Provision of uniform
  • Employee Discounts

If you feel you would be suitable for the position listed above, please apply online with a covering letter and CV detailing your qualifications and experience and email to Nicola Lawless: nlawless@tifcohotels.ie 


Assistant Front Office Manager

PRIMARY DUTIES AND RESPONSIBILITIES:

  • To assist the department manager in maximising on room revenue, average room rate and occupancy percentage through efficient yield management.
  • To assist in securing on all unconfirmed individual and group bookings.
  • To assist in issuing contracts to all groups.
  • To assist in gathering tour operators details, payments and contracts.
  • To ensure all reservation duties are carried out as laid down in the Standard of Performance Manual.
  • To ensure that all guest requests are communicated to the relevant departments.
  • To pass on any sales leads to the Sales Manager.
  • To build up a good working relationship with the company secretaries.
  • To compile a daily VIP/Special Request list for all departments in the absence of the Department Manager.
  • To be familiar with all rates and to recreate the hotel rate strategy.
  • To supervise the Reception Team at all times and provide feedback on team performance to the Department Manager.
  • To carry out training to ensure the Reception Team are performing to the hotel standard.
  • To attend all hotel meetings when required.
  • To assist the department in achieving the hotel goals and targets.
  • To provide relief cover in the absence of the Department Manager.

EXPERIENCE/EDUCATION:

  • 2-3 years experience working as an Assistant Front Office Manager of a similar 4 or 5 star property.
  • Excellent customer service skills.
  • Opera experience necessary.
  • Ability to do Duty Manager shifts.
  • Excellent Team Player.
  • Attention to detail - 100% Necessary.
  • Strong communication, interpersonal and organisational skills.
  • Fluent English essential.

WE CAN OFFER YOU:

  • Competitive Salary
  • Uniform
  • Free Meals on Duty
  • Free Car Parking
  • Discounted Room Rates in Various Hotels
  • Career Progression

If you feel you would be suitable for the position listed above, please apply online with a covering letter and CV detailing your qualifications and experience and email to Nicola Lawless: nlawless@tifcohotels.ie 


Assistant Accommodation Manager

Primary Duties and Responsibilities:

  • To reflect and enhance the hotel’s Mission Statement and objectives in all activities.
  • To ensure appropriate quality standards are adhered to at all times and reviewed regularly, taking into account changing guest requirements within the rooms division.
  • To oversee the smooth and efficient running of all areas within your responsibilities.
  • To achieve budgeted sales, average room rate and occupancy levels.
  • To control wages and expenses in line with the budget.
  • To forecast room sales and wages weekly, monthly and quarterly.
  • To assist in the preparation of the annual budget.
  • To ensure appropriate levels of customer care are delivered at all times.
  • To maximise on all sales opportunities and to promote a selling environment with the rooms area of the hotel, ensuring sales targets are met.
  • To liase with external contractors/suppliers ensuring that product/service are at the agreed standard.
  • To assist in the implementation of a quality system within the hotel.
  • To be fully familiar with the front office system.
  • To implement and monitor a maintenance programme.
  • To adhere to all Human Resource Management procedures with regard to interviewing, disciplining, recruitment and appraising of team members.
  • To promote good team relations, ensuring fairness and consistency in all dealings with team members.
  • To develop and implement quarterly activity plans appropriate to the business needs in all areas of responsibility.
  • To achieve all personal activity plans.
  • To be aware of relevant competitor information and market changes to our services where appropriate.
  • To ensure a regular programme of promotions and events in all areas of responsibility.
  • To attend and chair meetings as necessary in areas of responsibility.
  • To ensure a high level of security throughout the hotel.
  • To assist in compiling weekly, monthly and annual reports as requested by the Resident Manager or General Manager.
  • To ensure we have a highly motivated team and problems within the rooms division are resolved immediately.
  • To plan, implement and carry out training.
  • To be involved in all refurbishments of the hotel.
  • To ensure the smooth running of the hotel through effective duty management.
  • To carry out specific projects, research as outlined by the Resident Manager or General Manager.
  • To carry out any reasonable request from the senior management team.

Experience/Education:

Previous experience in a similar property essential.

We can offer you:

  • Competitive Salary
  • Uniform
  • Free Meals on Duty
  • Free Car Parking
  • Discounted Room Rates in Various Hotels
  • Career Opportunities in a stimulating and multi-cultural environment within a large company

If you feel you would be suitable for the position listed above, please apply online with a covering letter and CV detailing your qualifications and experience and email to Nicola Lawless: nlawless@tifcohotels.ie 


Receptionist

Clontarf Castle Hotel now wish to recruit a Receptionist on a variable hours contract.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
  • To anticipate guests' needs whenever possible and to enhance quality service and guest satisfaction.
  • To assist in achieving hotel and departmental goals in relation to mystery audits, customer comment index, etc.
  • To carry out all departmental tasks, duties and checklists as established in the Standard Operation and Performance Manuals.
  • To comply with all hotel policies; e.g. Cash Handling and Billing/Credit Policies.
  • To maintain good liaisons and communications with management and all other departments, particularly Accommodation.
  • To assist in actively and positively promoting sales within the department and maximise every sales opportunity.
  • Other duties as required.


EXPERIENCE/EDUCATION:

  • 2 years experience working at the Front Desk of a similar 4 or 5 star hotel
  • Opera experience essential
  • Excellent customer service skills
  • Strong communication, interpersonal and organisational skills
  • Fluent English essential

WE CAN OFFER YOU

  • Competitive Salary
  • Uniform
  • Free Meals on Duty
  • Free Car Parking
  • Discounted Room Rates in Various Hotels

If you feel you would be suitable for the position listed above, please apply online with a covering letter and CV detailing your qualifications and experience and email to Nicola Lawless: nlawless@tifcohotels.ie 


Maintenance Assistant (Full Time)

Clontarf Castle Hotel now has an exciting opportunity for a Maintenance Assistant to join our Maintenance Team on a full time contract.

Reporting to the Maintenance Manager the successful candidate will be responsible for assisting in the smooth and efficient running of the maintenance department and also to ensure control of maintenance costs, protection of assets, employee and guest safety.

The Candidate

  • Previous experience in a hotel maintenance department is desirable but not essential
  • Electrician experience would be highly desirable
  • Reliable and committed individual
  • Must have permission to work in Ireland on a full time basis

Benefits

  • Meals on Duty
  • Car Parking
  • Uniform
  • Discount within Tifco Hotel Group

If you feel you would be suitable for the position listed above, please apply online with a covering letter and CV detailing your qualifications and experience and email to Nicola Lawless: nlawless@tifcohotels.ie 


Marketing Assistant

Reporting to the Director of Sales & Marketing, the successful candidate will be pivotal in delivering an online marketing strategy to build the Clontarf Castle Hotel brand nationally & internationally with a particular emphasis on Social Media channels & customer interactions such as Tripadvisor. PR generation will be a key part of the role in addition to report generation, presentations & general administrative duties.

The ideal candidate would have a minimum of 1 years experience, He / she would be an excellent communicator with strong interpersonal skills and excellent IT Skills, a good organisational ability, creativity and attention to detail are all key qualities required.

Reporting to:

  • Director of Sales & Marketing

Key Duties:

  • To assist in the contribution of the annual Clontarf Castle Sales and Marketing plans for rooms, food and beverage and conference and banqueting so as to maximise revenue and profitability & profile for the hotel.
  • Managing the Social Media Marketing Campaign on behalf of Clontarf Castle as directed by DOSM
  • To have up to date knowledge of digital / online opportunities that are a good fit for the Clontarf Castle brand with the objective of elevating the hotels presence in the National & International market
  • Managing Tripadvisor content in the form of responding to customer comments
  • Sending online conference survey forms to meeting and conference clients of Clontarf Castle to monitor their experience and feedback of our conference product
  • To encourage customer feedback and to ensure this is passed on and dealt with via the appropriate channels.
  • Ensuring information is current and up to date on wedding website partner sites
  • Investigating new & innovative ways to promote Clontarf Castle as a wedding venue on & offline
  • Execution of the new online wedding strategy report
  • Database development and database marketing as directed by DOSM with a view to driving sales
  • To complete online corporate and conference RFP’s as directed by DOSM
  • To produce a weekly Sales Report, monthly sales reports, Revinate reports & any other reports requested from DOSM or General Manager
  • To have PR plan in place, identifying key PR opportunities and actioning same under guidance of DOSM.
  • To develop and nurture relationships with all current and new clients, in all markets sectors.
  • To assist with sales drives mailshots etc, in conjunction with DOSM and in line with the Sales and Marketing plans.
  • To entertain clients and carry out show arounds, familiarisation trips, and client entertainment as required in the hotel.
  • To have extensive knowledge and proactively promote Booker / Stayer Loyalty programmes, and administer in accordance with departmental standards.
  • To complete project work as appropriate including organisation of client events, appointment setting for sales trips, sales call blitz’s, research projects etc…
  • To liaise closely with other departments in the hotel including Food and Beverage, Rooms Division and Conference and Banqueting.
  • To provide support where necessary in other areas of the hotel.
  • To entertain clients and carry out show arounds, familiarisation trips, and client entertainment as required.
  • To be aware of and adhere to all procedures laid down in relevant hotel and sales department manuals in the hotel.
  • To promote a selling environment throughout the hotel.
  • To have extensive knowledge of the products and services of the Clontarf Castle Hotel and attractions/facilities available to clients in both these areas.
  • To have extensive knowledge of the products and services of both hotels key competitors and regular maintenance / updating of competitor analysis on these properties.
  • To be aware of relevant competitor information and market changes and to recommend/initiate changes in our services as necessary.
  • To complete project work as appropriate including organisation of client events, appointment setting for sales trips, research projects, branding projects etc…
  • To perform all necessary administration work, including follow up on sales enquiries/calls, sales call /research documentation, weekly and monthly reports, issuing contracts, responding to information requests, maintaining and updating files, database and company trackers etc.
  • To ensure comprehensive client histories are set up in Opera system, maintained to the required standard, and used.
  • General Administration duties as required

Benefits:

  • Meals on duty
  • Car parking
  • Discounted room rates with Tifco Hotel Group

If you feel you would be suitable for the position listed above, please apply online with a covering letter and CV detailing your qualifications and experience and email to Nicola Lawless: nlawless@tifcohotels.ie 


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