Clontarf Castle Hotel
Knights Bar at Clontarf Castle
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Recruitment

Human Resources Manager

Due to an internal transfer, Clontarf Castle Hotel are now recruiting an experienced Human Resources Manager.

Working as part of the Senior Management Team the successful candidate will report to the Hotel General Manager and the Group Human Resources Manager.

Responsibilities of the role will include:

  • Management of the Human Resources Function with responsibility for the implementation and delivery of the day to day HR operation
  • Ensure the delivery of the Human Resources Plan at all level of the business including training and development, talent and performance management and recruitment and selection
  • Provide expertise and support to managers regarding Human Resources to ensure solutions are realistic, timely, fair, and consistent
  • In conjunction with the Group HR Manager ensure policies and procedures comply with best practice and employment legislation
  • Drive the recruitment and selection process, ensuring best practice whilst sourcing the highest calibre candidates. Develop a recruitment plan for peak periods including Christmas
  • Promote a culture ensuring new hires receive first class orientation
  • Deliver comprehensive training and development which ensures compliance with Health and Safety legislation and drive the customer service programme within the hotel
  • Support employees on day to day queries
  • Oversee the administration of the Human Resource Department
  • Management of the Health and Safety programme to ensure a safe environment for all employees and in compliance with Health and Safety Legislation
  • Management of the time and attendance systems, labour forecasting and payment system
  • Develop and drive incentives, rewards and the staff welfare scheme
  • Support and conduct investigations, performance improvements and terminations
  • In conjunction with the General Manager chair the Health and Safety, Team Committee and Communications Meeting
  • Ensuring the hotel’s profile as a potential employer is maintained with 3rd Level Colleges
  • Develop and support the internal Trainee Management programme
  • As part of the senior management team drive the hotel’s quality management systems and overall business plan

The Candidate:

  • Degree in Human Resources Management (CIPD)
  • A minimum of 3 years experience in a Human Resources Management role in the hospitality or related industry
  • Outstanding communication/interpersonal and organisational skills
  • A commercially minded individual
  • Knowledge of employment law and HR best practice

If you feel you would be suitable for the position(s) listed above, please apply online with a covering letter and CV detailing your qualifications and experience and email to Nicola Lawless: nlawless@tifcohotels.ie


Mixologist at Clontarf Castle

Purpose of your role: To create exceptional guest experiences by ensuring the smooth and efficient running of the bar operations. Ensure that all guests are warmly welcomed, that orders are taken efficiently and that the service provided is of a consistently high standard.

Key Responsibilities:

  • Ensure a professional, friendly and courteous service to all guests at all times.
  • To ensure that guests receive a Clontarf Castle welcome.
  • To up sell beverages through genuine guest interaction and ensuring a great atmosphere is created in the bar.
  • To promote and create innovative cocktails and special promotions.
  • To always be familiar with product offering (i.e. the menu, beverages on offer, wine list, etc).
  • To ensure that all Food and Beverage products are served efficiently and in accordance with our standard of presentation.
  • To comply with all procedures in accordance with Company policy.

The ideal candidate for this position:

  • Should be passionate about hospitality & providing a consistently high standard of customer service
  • Have a positive attitude and enjoy the industry
  • Must be standards driven and detail-orientated
  • Can multi-task in a fast-paced environment
  • Must be flexible with regards to hours
  • Have a good command of the English Language
  • Must have a high standard of self-presentation
  • Have previous experience in similar luxury establishment
  • Strong beverage knowledge

If you feel you would be suitable for the position(s) listed above, please apply online with a covering letter and CV detailing your qualifications and experience and email to Nicola Lawless: nlawless@tifcohotels.ie


Junior Sous Chef - Luxury Hotel (Full Time)

Here at Clontarf Castle, people are at the very heart of everything we do. We pride ourselves on being a team of Genuine, Intuitive, Extraordinary and Surprising professionals.

This helps us to achieve memorable and individual experiences for our guests and a rewarding, exciting career for our people.

Responsible to:

  • Executive Head Chef
  • Executive Sous Chef
  • Senior Sous Chef

Main Purpose of the Job:

Responsibility for all food preparation, production and service in our very busy Banqueting kitchen. To assist in the Bar & Restaurant Kitchens as required.

Duties and Responsibilities:

  • In conjunction with the Executive Head Chef, to ensure the consistent smooth running of food service primarily in the Banqueting kitchen.
  • Maintain a high level of food quality which will exceed guest's expectations.
  • Assist in the compilation of menus in accordance with the senior team.
  • Assist with management of the kitchen team.
  • To ensure effective stock control.
  • To ensure that cleanliness and food safety is adhered at all times.
  • Assist in various other Kitchens as required.

The candidate:

  • Previous experience at Junior Sous Chef level in a 4/5* hotel.
  • Hotel Banqueting kitchen experience is highly advantageous.
  • Passion for producing high quality food and service.
  • Ability to lead in a fast paced environment.
  • HACCP or food safety management qualification.
  • Ability to multitask in a fast paced environment.

If you feel you would be suitable for the position(s) listed above, please apply online with a covering letter and CV detailing your qualifications and experience and email to Nicola Lawless: nlawless@tifcohotels.ie


Front Office Supervisor

Reporting to: Front Office Manager & Assistant Front Office Manager

Responsibilities:

Shared responsibilities of the day to day running of a busy Front Desk in Clontarf Castle Hotel. To welcome all guests to the hotel, and answer any queries before, during and after the guests' stay to maximise sales throughout the hotel. Under the general guidelines of the Departmental Manager, ensure the day-to-day operations are carried out in line with department and Hotel standards. To provide 100% quality service to guests at all times. To carry out duties in accordance with statutory, health and safety requirements.

Departmental key tasks:

  • To carry out duties to the standards as laid down in the standard of performance manuals.
  • To ensure all guests' queries are handled promptly and efficiently.
  • To ensure all guest requests are met regarding room allocation i.e. VIP's, traces, etc.
  • To ensure that we collect daily quota of tech cards from guests.
  • To make follow up calls to guests after check-in to ensure guest satisfaction.
  • To comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel.
  • To constantly liaise with the housekeeping department to ensure all guest requests are attended to.
  • To participate in the up-sell program to move guests into suites and higher rated rooms.
  • Answer telephones, transfer calls, take messages in line with the standard as set out.
  • Act as a back up to the porter's team by assisting customers with any requests or information that they require.
  • To ensure that your work area is always maintained in a clean and organised manner.
  • To ensure that a proper handover is given from the shift to shift.
  • Manage the AM/PM shifts in the front office making sure that all employees perform the tasks assigned to them and coordinate the front office activities with other departments.
  • To attend the daily briefing as required.
  • To act as a manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
  • Implement and manage all standards relating to areas supervised.
  • To monitor activities of all employees in the front office making sure they adhere to the guidelines set in the Gameplan Manuals, employee handbook and hotel policies and procedures.
  • To assist in training and documenting all employees.
  • To book out guests if required ensuring that the situation is handled in line with the agreed procedure and all follow up is undertaken.
  • To ensure that we maximize occupancy and rate through the managing of the shift on a day-to-day basis.
  • To promote a professional service orientated environment at all times.
  • To ensure that all registration cards and backups are stored in a neat, organised and structured manner to allow for quick access at a future date.
  • To assist the Front Office Manager and Deputy in implementing and enforcing financial controls throughout the front office.
  • To control all PM accounts that are open. It is the shift leaders responsibility to ensure that all bills are invoiced out in a timely manner with all backup attached.
  • Previous hotel experience at shift leader / supervisory level required for this role.

If you feel you would be suitable for the position(s) listed above, please apply online with a covering letter and CV detailing your qualifications and experience and email to Nicola Lawless: nlawless@tifcohotels.ie


Conference and Banqueting Assistant Manager

The Role:

Reporting to the Conference and Banqueting Manager and working alongside the Assistant Conference and Banqueting Manager the main duties will include:

  • Effective planning, organising and execution of all C&B Operations.
  • To ensure the effective and appropriate supervision of the conference and banqueting operations at all times.
  • To establish the conference and banqueting operations in the local community as a conference and banqueting operations of consistent quality in keeping with the theme of the product.
  • To ensure the conference & banqueting operations is atmospheric at all times.
  • To carry out all the Banqueting duties to the standards as laid down in the standard of performance manuals.
  • To ensure all guests queries are handled promptly and efficiently.
  • To ensure all guest requests are met i.e. VIP's, Regulars, and Group Attendees & Special Requirements.
  • To maximize in revenue, through up selling and additional sales, efficient recording of sales.
  • To follow up promptly on any guest request and ensure guest satisfaction is achieved.
  • To maximize seating capacity without compromising standards.
  • To be aware of relevant competitor information and market changes to suggest and support changes to our services / rates as appropriate.
  • To ensure all staff are familiar with safe keeping, cash handling, credit policy of the hotel.
  • To constantly liaise with other departments to ensure all guest requests are attended to efficiently.
  • To be fully aware of any menu updates, hotel promotions, corporate promotions or special activities going on in the hotel/area.
  • To organize and assist with carrying out any reasonable guest and staff promotional events when required.
  • To ensure we have a good working relationship with the support companies or groups.
  • To be knowledgeable and informed about the introduction of products and make sure this is done in accordance to standards i.e. Beverage & Wine lists and Presentation Products & Props.
  • To ensure that all standards are met at all times.
  • To adhere to all Human Resources Management procedures and develop these as required.
  • To control the use of linen.
  • To log and maintain all checklists and information for maintenance standards and checklists relevant to your department.
  • To promote good team relations in the department ensuring fairness and consistency in all dealings with team members.
  • To take control of small functions in the absence of the C&B managers.
  • To assist the C&B managers in all aspects of Conference and Banqueting.

The Candidate:

  • Previous experience as a Conference and Banqueting Supervisor or Assistant Manager in a 4 or 5* hotel with a busy C&B operation
  • Flexible individual with high attention to detail
  • Customer focused
  • Excellent people management skills
  • Must have permission to work in Ireland on a full time basis

If you feel you would be suitable for the position(s) listed above, please apply online with a covering letter and CV detailing your qualifications and experience and email to Nicola Lawless: nlawless@tifcohotels.ie


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